QUESTIONS ABOUT ORDERING

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HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

Once your order is complete, you will receive a confirmation email. If you don't receive it, check your spam or junk folder, it must have gone there. If so, add us to your contact list so that they reach you in the main tray.

WHAT IF I DON'T RECEIVE A CONFIRMATION EMAIL?

It can be for several reasons. One, that the purchase process has not been fully completed and another, that the system fails, technology is not always perfect. To be sure, go to your user profile and check your account, there you have everything. If you see that there is a problem, do not hesitate to contact us at contact@elena-busto.com and we will provide a solution.

I JUST PLACED AN ORDER AND I MADE A WRONG. I WANT TO CANCEL IT. WHAT I CAN DO?

While the order is in the "processing" phase, you can do it yourself. If it has already been sent, you won't be able to.

In any case, send us an email to contact@elena-busto.com indicating the details of the order and the modifications, and we will do everything possible if it has not yet been released.

CAN I RETURN OR EXCHANGE MY ORDER?

Write an email to contact@elena-busto.com with the details of the order indicating that you want to return it; our team will detail how to do it. It will be free as long as it is within Spain, with the exception of the Canary Islands, which has customs. You have a period of 10 days to do so.

The products must be closed. We do not accept returns if they are open or used.

And if it is a pack, you must return it complete.

WHAT IF THE PRODUCT IS DEFECTIVE?

Write an email to contact@elena-busto.com with the order details indicating that you want to return it because it is defective. Explain to us what problem the product has. Our team will detail how to do it. The return will be free if the problem is from the ELENA BUSTO-ESSENTIAL BEAUTY brand. Replacement products will be sent to you or the order amount will be paid in full, whichever you prefer. IMPORTANT: YOU HAVE A PERIOD OF 48 HOURS TO DO IT.

PAYMENTS

We have two forms of payment. You can do it by transfer, the order will be sent once the amount is received in the bank account. Or by credit card through the STRIPE secure payment gateway.

INVOICE

All our orders are accompanied by their corresponding invoice.

WHERE DO YOU SEND AND HOW LONG DOES IT TAKE?

We currently ship to all of Spain, the peninsula 24/48H depending on the time of the order. Balearic Islands one more day, 48/72H.

Canarias, the system does not allow you to finish the purchase process. You have to contact us at contact@elena-busto.com and we will guide you.

We also ship to all of Europe in 48/72 hours. For these orders contact at contact@elena-busto.com

Other countries, better consult contact@elena-busto.com

All shipments are door to door, you will receive it at the address you indicate.

Although we always work so that they are delivered as soon as possible, in campaign periods such as Black Friday or Christmas, delivery times may be increased.

WHAT HAPPENS IF I AM AWAY WHEN THE SHIPMENT ARRIVES?

Don't worry, the carrier will leave you a notice and you can contact them to arrange a new delivery. And remember, we are always ready to help you. Any questions, do not hesitate to write to us at contact@elena-busto.com

HOW CAN I USE THE COUPONS?

At the time of purchase, you will see a box where you must enter the corresponding coupon code and click the "apply coupon" button. The discount will be calculated automatically.

HOW DOES THE GIFT CARD WORK?

If you have to make a gift and you don't know what, you can give our gift card for the amount you prefer within the options we have. The person who receives it will only have to fill in the card number before finalizing the purchase and click "apply". Voilà, a perfect gift.

YOUR ACCOUNT

This is the best way to not miss anything we do! Create your account with us and you will receive our newsletters. We love having you in the tribe. In the first, you will receive a welcome coupon.

We will send you notices about new blog posts, new products, campaigns, you will always be the first to find out about everything that is happening in our community. Because you know one thing, the products and messages of ELENA BUSTO – ESSENTIAL BEAUTY, take you directly to a new concept of beauty, beauty 3.0. And you don't want to miss it.

And although we don't want you to leave, you will always have the option to UNSUBSCRIBE by clicking on "UNSUBSCRIBE" in all our emails.

You can see our PRIVACY POLICY and GDPR RIGHTS here .